FAQ
What is the return policy?
You can return an item within 30 days of delivery. Email support@qualuxdecor.com with your order number and we'll reply with return instructions. Returns go to 22941 S Wilmington Ave, Dock 11–26, Carson, CA 90745, USA. We never charge a restocking fee. Full details are in our Return & Refund Policy.
Can I exchange an item instead of returning it?
Yes. Within 30 days of delivery you can swap an item for a different colour, size or product. Email support@qualuxdecor.com with your order number and what you would like instead. You pay the postage to send the original back, we ship the replacement free, and there is never a restocking fee. The replacement goes out once your return reaches us and then takes another 9 to 13 business days. If the new item costs more or less, we settle the difference. Items with a defect or damage are not an exchange: those are covered by the 1-year free replacement warranty, with no return needed. Full details are in our Return & Refund Policy.
When will I get my order?
Shipping is free on every order. We ship to the United States only. Orders are processed within 1 to 2 business days and then delivered within 8 to 11 business days, so count on 9 to 13 business days in total from the day you order. Weekends and US federal holidays are not counted. Need it sooner? Expedited shipping is $9.00 at checkout and takes 6 to 9 business days in total from the day you order. Once your order has shipped, you will receive an email with your tracking information. See our Shipping Policy for details.
Where are your lamps made and shipped from?
Qualux Decor is a Dutch company, registered in Utrecht, the Netherlands. Our lamps are made by our manufacturing partners in China and shipped directly from China to your door; we do not keep stock of our own, which is how we keep prices where they are. Every order is checked before it leaves and ships with tracking. Total delivery time is 9 to 13 business days: 1 to 2 business days of processing and 8 to 11 business days in transit.
The price you see at checkout is the full price: there are no customs charges or import fees to pay when your order arrives. Returns are handled inside the United States, at our returns address in Carson, California. You never ship anything back to China. See our Shipping Policy.
How much does shipping cost?
Shipping is free on every order. We ship to addresses in the United States only. Need it sooner? Expedited shipping is $9.00 at checkout and takes 6 to 9 business days in total from the day you order.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking link. You can track the order status by clicking on it.
Can I return my product if I don't like it?
Yes. You have 30 days from delivery to return an item without giving a reason. Email support@qualuxdecor.com to start your return. If you changed your mind, you pay the return postage. If a lamp arrives damaged or has a defect within 1 year of delivery, we replace it free of charge and you do not need to send it back. If you received the wrong item, we send the right one and cover the return. See our Return & Refund Policy.
How do discounts work?
Some products may be on sale for a limited time. To benefit from the discount, you don't need to do anything; it will be applied automatically. If you have a promo code, you can use it at checkout in the "discount code" section at the top of the page.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Apple Pay and Shop Pay. All payments are processed through Shopify's encrypted checkout.