Enter your order number or tracking number on the tracking page to see exactly where your parcel is.
Your tracking number arrives by email as soon as your order ships. It can take up to 24 hours to show its first scan — that's normal and doesn't mean anything has gone wrong.
Can't find your tracking number?
Check the shipping confirmation email we sent when your order left us, including your spam folder. If it still hasn't arrived, email info@qualuxdecor.com with your order number and we'll send it over.
Tracking hasn't updated in a while
Parcels can sit between scans for a few days, particularly while clearing customs. If there's been no movement for more than five business days, get in touch and we'll open an enquiry with the carrier.
Full delivery timings are in our Shipping Policy.