Shipping Policy

Effective date: 1 September 2026

Everything below explains where we ship, what it costs, and how long an order takes to reach you. Qualux Decor ships to the United States only.

Where your order ships from

Qualux Decor is a Dutch company, registered in Utrecht, the Netherlands. Our lamps are made and shipped by our manufacturing partners in China, sent directly to you, which is how we keep our prices where they are. We hold no stock and no warehouse of our own. Your order is checked before it leaves and ships with tracking. Total delivery time is 9 to 13 business days: 1 to 2 business days of processing and 8 to 11 business days in transit.

The price you see at checkout is the full price. There are no customs charges or import fees to pay when your order arrives.

Returns are handled inside the United States, at our returns address in Carson, California. You never ship anything back to China.

Where we ship

We ship to addresses in the United States only. Orders with a delivery address outside the United States cannot be placed at checkout.

Shipping cost

Shipping is free on every order to the United States. There is no minimum spend and we never add a shipping surcharge at checkout.

No import duties. There are no customs charges or import fees for US orders. The price at checkout is the full price, and nothing is added on delivery.

Prices are in US dollars.

Shipping options

Option	Cost	Total time from the day you order
Standard shipping	Free	9 to 13 business days (1 to 2 processing plus 8 to 11 transit)
Expedited shipping	$9.00	6 to 9 business days, processing included

Both options ship from China with tracking and both are delivered inside the United States by a local carrier. You choose at checkout; standard is selected by default. These are estimates rather than guarantees.

How long it takes

The estimated delivery shown on each product page applies. Orders are processed in 1 to 2 business days, and we buy every order in directly with our international product partners, in China, so your order travels straight from the factory to your door. That is why delivery takes 9 to 13 business days from the day you order rather than a few.

Handling time: 1 to 2 business days from the day you order until the parcel is handed to the carrier.
Transit time: 8 to 11 business days from the day the carrier collects it until it reaches you.
Total delivery time, counted from the day you order: 9 to 13 business days.

Business days are Monday to Friday, excluding public holidays.

These are estimates rather than guarantees. Weather, customs inspections and carrier backlogs can all add time, and we'll let you know by email if we become aware of a delay affecting your order.

Carriers and packaging

Every order ships from China to the United States with a tracked service (currently YunExpress or WANB Express, depending on the product). The final delivery inside the United States is made by a local carrier, and which one that is depends on your address; your tracking email tells you as soon as the parcel is handed over.
If a parcel is lost or damaged on the way to you, contact us and we'll deal with the carrier on your behalf.

Tracking your order

Once your order leaves our partner you'll receive an email containing the carrier's name and your tracking number. You can follow its progress any time on our Track My Order page.

Tracking can take up to 24 hours to show its first scan — that's normal and doesn't mean anything has gone wrong. If it hasn't updated in more than five business days, email us and we'll open an inquiry with the carrier.

Missing or incomplete deliveries

If your parcel arrives without everything you ordered, tell us within 7 days of delivery at support@qualuxdecor.com. Include your order number and, where possible, a photo of what arrived and the packaging. We'll send the missing item or refund it, whichever you prefer.

If a parcel is marked delivered but you haven't received it, check with anyone else at the address and your immediate neighbors first, then contact us. We'll start a carrier investigation. If the parcel can't be located, you'll get a replacement or a full refund.

Incorrect addresses

Please check your delivery address carefully before confirming. We can usually correct an address within one hour of an order being placed, but once a tracking number has been generated the parcel is with the carrier and we can no longer change it. Parcels returned to us because of an incorrect address can be reshipped once you've confirmed the corrected details.

Returns

Returns are covered separately in our Return & Refund Policy, which sets out the 30-day window, the condition items need to be in, and who pays return postage.