Shipping Policy

Effective date: 1 September 2026

Everything below explains where we ship, what it costs, and how long an order takes to reach you.

Where we ship

We currently deliver to Australia, New Zealand, the United Kingdom, the United States, Canada, Italy, Spain, Portugal, Romania, Denmark, Switzerland, Israel and South Africa. We're looking at adding more destinations — if yours isn't listed, get in touch and we'll tell you whether it's on the way.

Shipping cost

Shipping is free on every order, to every country we serve. There is no minimum spend and no surcharge added later — the total shown at checkout is the total you pay.

Orders shipped outside the European Union may attract import duties or local taxes on arrival. These are set by the destination country, are not included in our prices, and are the recipient's responsibility. Your local customs office can tell you what to expect before you order.

How long it takes

Stage	Time
Order processing	1–2 business days
Transit	5–7 business days
Total	6–9 business days

Orders placed after 18:00 AEST, or at a weekend, begin processing on the next business day. Business days are Monday to Friday, excluding public holidays.

These are estimates rather than guarantees. Weather, customs inspections and carrier backlogs can all add time, and we'll let you know by email if we become aware of a delay affecting your order.

Carriers and packaging

We ship with DHL, FedEx and UPS, depending on destination.
All shipments are insured while in transit. If a parcel is lost or damaged on the way to you, contact us and we'll deal with the carrier on your behalf.
We use recyclable and reduced-plastic packaging wherever the product allows it.

Tracking your order

Once your order leaves us you'll receive an email containing the carrier's name and your tracking number. You can follow its progress any time on our Track My Order page.

Tracking can take up to 24 hours to show its first scan — that's normal and doesn't mean anything has gone wrong. If it hasn't updated in more than five business days, email us and we'll open an enquiry with the carrier.

Missing or incomplete deliveries

If your parcel arrives without everything you ordered, tell us within 7 days of delivery at info@qualuxdecor.com. Include your order number and, where possible, a photo of what arrived and the packaging. We'll send the missing item or refund it, whichever you prefer.

If a parcel is marked delivered but you haven't received it, check with anyone else at the address and your immediate neighbours first, then contact us. We'll start a carrier investigation. If the parcel can't be located, you'll get a replacement or a full refund.

Incorrect addresses

Please check your delivery address carefully before confirming. We can usually correct an address within one hour of an order being placed, but once a tracking number has been generated the parcel is with the carrier and we can no longer change it. Parcels returned to us because of an incorrect address can be reshipped once you've confirmed the corrected details.

Returns

Returns are covered separately in our Return & Refund Policy, which sets out the 30-day window, the condition items need to be in, and who pays return postage.